Cancellation policy

Cancellation Policy

Cancellation of existing orders is limited by the shipping cutoff and processing time each day.  If you have placed an unshipped order and wish to cancel it prior to 1 PM Eastern Time (M-F), you may contact VNI Customer Care to request cancellation or log into your online account to do so as well.  However, due to the volume of orders and complexities of our fulfillment process, we cannot guarantee every order will be stopped from shipping even if the request is prior to 1 PM Eastern Time.

Subscriptions

Some items in our store may be offered to you as a subscription. This cancellation policy lays out how you can change or cancel this kind of purchase.

When you purchase a subscription, you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries upon date of order.  Subscriptions will remain in effect until you cancel it.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there or by contacting VNI Customer Care.

See our returns policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment, a partial deposit or full payment at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid or fully paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.