Shipping policy

Order Processing and Fulfillment

The demand for VNI products is very high.  To the best of our abilities, we strive to ship orders placed before 1 p.m. EST on a business day, the same day.  Orders placed after 1 p.m. EST on a business day, ship the next business day.  In times of high demand and increased business volume, orders may take up to three (3) business days to ship.

Accurate Address Information

You are solely responsible for providing complete and accurate shipping and billing information at the time of purchase.  All orders will be shipped to the address listed on the confirmation page.  If you discover the shipping or billing information is incorrect, please contact us immediately to avoid issues or delays.

Delivery Expectation

Delivery placement at the shipping address will vary, although most deliveries are left at the mailbox, front door or reception area if delivered to a residential or commercial building.  Orders are not shipped with a signature requirement or insurance unless the customer requests it and agrees to the signature and/or insurance fee.  In certain situations, VNI reserves the right to require a signature and/or insurance coverage.

Damaged Shipments

If your order is damaged, please contact customer care within one business day of receipt so that we can report it to the carrier for a damage claim.  Please do not discard any packaging or product until all shipping issues have been resolved.  Photographs may be necessary for claim submissions.  VNI will replace the damaged items immediately.

Lost Shipments

If you suspect your package is lost or stolen, please contact customer care so we can investigate and resolve the matter.  Also, please check the surrounding area where it could have possibly been delivered and with your neighbors.  Lost shipments must be reported within 30 days to be eligible for a refund or replacement.

Items on Backorder

Items purchased which were out of stock at the time will be fulfilled immediately upon the arrival of new inventory.

United States Customers

Customers are responsible for shipping charges and any applicable taxes collected by the state being delivered to.  Subscribing customers receive free Standard Shipping.

United States Customers – Sales Tax

VNI collects sales tax on its products as required by law on a state-by-state basis depending on the state purchased products are shipped to.  VNI reviews state tax laws on a regular basis, remaining up to date and compliant with each state’s requirements.  Types of sales tax collected may include state, county and local sales tax and is itemized in the order detail upon purchasing.

United States Standard Shipping Costs

Standard Shipping costs by United States Postal Service (USPS), FedEx, and United Parcel Service (UPS) can fluctuate, but the average cost ranges between $13 and $30 depending on quantity of products ordered and destination.

United States Expedited Shipping Costs

Expedited Shipping costs by FedEx and UPS can fluctuate, but the average cost ranges between $14 and $50 depending on quantity of products ordered, destination and expedited service chosen.

United States Standard Transit Time

The estimated Standard shipping delivery time by USPS First Class and USPS Priority Mail is one to seven business days once accepted by carrier.  The estimated Standard shipping delivery time by FedEx and UPS is one to five business days once accepted by carrier.  Estimated delivery dates are given at checkout under shipping options listed as well as with tracking numbers once provided.

United States Expedited Transit Time

Only regular business days are counted for expedited shipping.  FedEx and UPS do not count Saturdays, Sundays, or federal holidays in their guaranteed delivery time.  Delivery dates are given at checkout under shipping options listed as well as with tracking numbers once provided.

United States Tracking Orders

Upon shipment of an order, the carrier will generate a tracking number that is uploaded to the order detail on the account.  It will also immediately be sent to the email address associated with the order.  Tracking link for USPS, FedEx, or UPS are provided depending on carrier chosen.

United States Refused and Returned Shipments

If a package is refused or sent back to VNI without notice, a refund for the order will be processed to the card used for the order.  Any cost to return the package and any charges incurred during delivery to VNI will be deducted from the refund.  Shipping charges will not be refunded, as they are paid to the carrier for the initial shipment.  Once the shipment is received back at VNI’s fulfillment center, the refund will be processed.  As an alternative option, the customer may request the order be resent if deemed it will be successfully delivered.  If the customer wishes to have it reshipped, the customer will pay a new shipping charge.  For information on authorized and approved returns, please see the VNI Return Policy.

Canada Customers

Canadian customers are responsible for shipping and any duties, fees, or taxes incurred during international shipping.  All Canadian orders are shipped by FedEx.

Canada Customers – Duties and Taxes

The Canada Border Services Agency (CBSA) collects duty and taxes on imported goods, on behalf of the Government of Canada.  When VNI ships products to Canadian customers, it is likely the CBSA will collect these duties and taxes at the time of delivery as a condition of delivery.  To learn more about the calculations used by the CBSA to determine the amount collected, please visit https://www.cbsa-asfc.gc.ca/travel-voyage/pdt-pdt-eng.html

Canada Shipping Costs

FedEx International Connect Plus Shipping costs can fluctuate, but the average cost ranges between $26 USD and $50 USD depending on quantity of products ordered and destination.  There are no expedited options to Canada.

Canada Transit Time

The estimated delivery time for FedEx International Connect Plus Shipping is two to five days.  Delivery times may be affected by carrier delays as well as the time needed to clear customs by the Canada Border Services Agency.  Estimated delivery dates are given at checkout under shipping options listed as well as with tracking numbers once provided.

Canada Tracking Orders

Upon shipment of an order, the carrier will generate a tracking number that is uploaded to the order detail on the account.  It will also immediately be sent to the email address associated with the order.  Tracking link for FedEx will be provided.

Refused and Returned Canada Shipments

If a package is detained or refused by the Canada Border Services Agency or refused by the customer for any reason, a refund for the order will be processed to the card used for the order upon return to VNI.  Any cost to return the package and any charges incurred during delivery to VNI will be deducted from the refund. Shipping charges will not be refunded, as they are paid to the carrier for the initial shipment.  Once the shipment is received back at VNI’s fulfillment center, the refund will be processed.  As an alternative option, the customer may request the order be resent if deemed it will be successfully delivered.  If the customer wishes to have it reshipped, the customer will pay a new shipping charge and all conditions of risk will apply to the reshipment.  For information on authorized and approved returns, please see the VNI Return Policy.