Refund policy

Returns of US & International Orders

  • To be eligible for a return, you’ll need the receipt or be able to verify proof of purchase.
  • A return request must be submitted within 30 days of the delivery date.
  • In order to receive a refund, the item in question must be sent to VNI.
  • Products may be opened and used.
  • There is a maximum of one return per product per customer.
  • Each order requires its own Return Merchandise Authorization number.  Multiple RMA’s may be combined and returned in one shipment.
  • Promotional items, close out or discontinued sale items, and gift cards are not eligible for returns or refunds.  Please contact VNI if you have questions or concerns about your specific item.
  • A refund will be processed once the package has been received and accepted at VNI.

How long is the money back guarantee period?

We offer a 30-day money back guarantee from the date you receive the order according to the carrier’s tracking delivery date.  A request for return must be made during this 30-day period

Once approved how long do I have until it needs to be shipped back to VNI?

If approved, the product(s) must be shipped to VNI within seven (7) days of the approval (return period).  A carrier with tracking capabilities should be used in order to verify the date of the shipment.

Do I have to pay for shipping?

Customers initiating a return of any product(s) are responsible for paying the shipping cost of the return.  A carrier with tracking capabilities should be used to verify delivery at VNI.

How do I initiate a return?

To start the return process, please contact VNI by phone at 866-881-1624, by email at customercare@vni.life, or by chat at www.vni.life.  If your return is approved, we will provide you with the Return Merchandise Authorization number (RMA) and instructions on how and where to send your package.  Approved returns should be sent back within seven (7) days (return period).  Refused shipments or items sent back to us without first requesting a return authorization, will not be accepted nor will approved returns that are not shipped to VNI within the return period.  Returned shipments that are lost or not delivered will not be refunded until they are located and reclaimed.

Where do I return the products to?

Returns should be sent to the following address:

Landis Logistics

Attn: VNI Returns

184 Tuckerton Road, Unit 2

Reading, PA  19605-1136.

The Return Merchandise Number (RMA) given to you upon approval of the return should be listed on the box or label.  We will notify you once we’ve received and inspected your return, and let you know if the return was accepted or not.

Refund Time?

If your return is accepted, a refund will be processed within five (5) business days at which time you will be notified by email of the refund.  The amount of time it takes for your bank to reflect the credit may take several business days and is not something VNI has any control over.  Should you have questions about credit processing, please contact the bank which issued your payment card to learn more.  Shipping charges are not eligible for refunds.  If more than ten (10) business days have passed since your return was approved, please contact VNI at 866-881-1624, customercare@vni.life or by chat at www.vni.life.

How are refunds paid?

All refunds will go back onto the original form of payment for the order, if the original method is no longer a valid form of payment, VNI will issue a refund by mailed check.

Can I return an opened item?

Yes, you can return an opened or used item for a refund.  Please note, if your order is damaged, contact customer care within three (3) business days of receipt so that we can report it to the carrier for a damage claim.  Please do not discard any packaging or product until all shipping issues have been resolved.  VNI will replace the damaged items immediately.  In certain situations, descriptions and/or photos may be required or VNI may arrange to have the item(s) picked up and returned.

Loyalty Reward Credits?

Any earned Loyalty Reward Credits will be deducted from your balance once we receive and accept the returned items.

Is a return of the item required for refund?

Yes, VNI requires a physical return of the item in order to process a refund.

Exchanges or Loyalty Rewards Credits?

Loyalty Rewards Credits and exchanges are not available for returned items.  The fastest way to ensure you get what you want is to return the item(s) you have, and once the return is accepted, make a separate purchase for the new item(s).

Victory Nutrition reserves the right to limit returns if we have reason to suspect misuse of this return policy.  For any other questions, you are always welcome to contact VNI at 866-881-1624, customercare@vni.life or by chat at www.vni.life.